If you can see your account in your rTrader Pro (the desktop Rithmic application), but not in NinjaTrader, follow the steps below.
First, confirm that you have at least one active account in an active state by checking via the MyRithmic application.
Now, if an account has been in a failed state for 8 days or longer, Apex will automatically disable your account along with your SIM account connection until the account is reset.
You can reset your account manually from your member’s portal at any time. Or you can wait for the account to renew in its failed state for a reset free of charge upon re-billing. Your subscription must be active.
If you have verified both steps above, please try the following:
- Delete your connection from Ninja Trader
- Close NinjaTrader
- Clear your cache by following these steps:
- Open the Documents > NinjaTrader 8 > db folder.
- Delete the sub-folder named ‘cache’.
- Restart NinjaTrader
- Add your connection back to NinjaTrader and connect.
