Always have RTrader (the desktop Rithmic application), open to watch your trailing threshold and to be able to close positions.
Try to close a trade using RTrader Pro by simply logging in, click on positions, and click the X next to the position to close it.
As a LAST RESORT for Emergencies ONLY!, use the Flatten Accounts button in your members area.
Remember, the FLATTEN ACCOUNTS button in your Members area at Apex Trader Funding is only meant as a last resort EMERGENCY option. Do not for use closing all trades, day-to-day, or do so frequently. You should ONLY use this option if all other backup options have been exhausted. Excessive use will cause a bottleneck in the system.
You should really only use this last resort option twice a month in emergency situations only. Traders who overuse the Flatten Accounts button may be banned by Apex from further use, so be sure to use the common steps for closing trades first.
If, however, you are experiencing repeated emergencies daily, or even weekly, the issue lies elsewhere. Take a fresh look at your trading computer, platform, internet service, etc.
