- Make sure you are logged into the account for which you were charged. You can check the username in the invoice we’ve emailed you when you completed the payment. Perhaps you inadvertently created another, free account that you are currently logged into. If this is what causes the issue, then simply log into the correct account to enjoy the paid features. Please note that if the system spots an upgraded account, which we think is yours, we will let you know via a pop-up message.
- The payment has not yet been processed by the bank/ payment processor. Sometimes this can take several hours and is beyond our control. Please check your subscription status after some time.
